Industry

Dental & medical clinics: review removal and reputation defence

Clinics face a double bind: the reviews are personal, and privacy rules limit what you can say in public.

What we see

The pattern in dental & medical clinics

Privacy law makes replying hard — which is exactly why removal matters

What goes wrong here

Reviews describing clinical outcomes from people who were never patients. Posts naming individual practitioners. Complaints about insurance decisions attributed to the clinic.

What is usually removable

Content naming staff, disclosing another person's health information, conflict-of-interest posts, and reviews with no corresponding patient record.

Evidence you already have

Appointment systems and practice management software can confirm that no patient relationship exists — without disclosing anyone's records, which is the point.

What an engagement looks like here

  • ✓Full profile sweep across every platform carrying your name
  • ✓Each review graded against the platform's current policy, in writing
  • ✓Cases filed individually through official channels, with your records attached
  • ✓Response drafting for everything that has to stay
  • ✓Monitoring so the next attack is caught the same day
Sector questions

Asked by businesses like yours

Can we reply to a patient review?+
Very carefully. Confirming that someone is a patient can itself breach privacy law in many jurisdictions. Generic replies that invite offline contact are the safe pattern, and that is what we draft.
Someone reviewed us who was never a patient. Proof?+
A written statement that no record exists for the name and period, prepared so it discloses nothing about anyone else.
A review names our hygienist. Is that removable?+
Content that identifies and attacks an individual employee breaches Google's and Glassdoor's rules, and is one of the more reliable grounds there is.

Free assessment for dental & medical clinics

Send your public profile links. You get a written verdict on every review before any quote.

Request a free assessmentHow it works

or call +1 773 541 4793 · +1 315 898 1150