What we do
Four services that work together: removing reviews that break the rules, replying well to the ones that stay, watching for new problems, and bringing in more genuine reviews. Every engagement starts with a free written assessment.
Review removal
We check each review against the platform’s published policy and file removal requests for the ones that break it, with the evidence the platform needs to see.
- ✓Fake reviews and reviews from people who were never customers
- ✓Competitors, former employees and other conflicts of interest
- ✓Insults, threats, hate speech and personal information
- ✓Appeals when a first request is rejected
Response management
Genuine reviews cannot be removed, but a good reply changes how the next customer reads them. We draft calm, specific replies in your voice, and you approve them before they are posted.
- ✓Replies to negative and mixed reviews
- ✓Careful wording where confidentiality rules apply
- ✓A short guide your team can use for future reviews
Reputation monitoring
We watch your profiles and tell you when a new review needs attention, so a fake review or a sudden wave of reviews is handled early, while evidence is fresh.
- ✓Alerts for new negative or suspicious reviews
- ✓A regular summary of rating and review trends
- ✓Monthly service that you can stop with short notice
Review generation
The most reliable way to recover a rating is more genuine reviews. We set up a simple, compliant way to ask your real customers, without incentives and without filtering out unhappy customers.
- ✓Request messages, links and QR codes
- ✓Timing that fits your type of business
- ✓Fully within platform rules and consumer law
Related work we handle
Duplicate and incorrect listings
Duplicate profiles, listings claimed by a former owner and wrong business details can attract reviews meant for someone else. We help you report and correct them.
Sudden waves of reviews
When many negative reviews arrive at once, for example after a news story or a dispute, we help you report them as a group and respond in a consistent way.
Employer reviews
Reviews on Glassdoor and Indeed are handled with the same method: specific rules, real evidence and careful wording.
Which service do you need?
- ✓A few reviews you believe are fake or unfair: start with review removal. The free assessment tells you which ones qualify.
- ✓Mostly genuine complaints: response management and review generation will help more than removal.
- ✓Repeated problems or many locations: monitoring keeps new issues small.
Not sure? Send us your profile link. The assessment includes a recommendation, and there is no obligation to continue.
Find out which reviews can be removed
Send your profile link and get a free written assessment within 24–48 hours.
or call +1 773 541 4793 · +1 315 898 1150