Guides on reviews and platform rules
Practical guides on reporting fake reviews, platform rules, replying to criticism, timelines and review blackmail.
Google reviews: what Google removes, how to report and how to appeal
Google's prohibited content rules, the reporting flow, the appeal route and the cases that realistically succeed.
Read the guide →Guide · 6 min readTrustpilot review removal: what the guidelines really allow
Flagging, verification requests and the one question Trustpilot cares about.
Read the guide →Guide · 5 min readResponding to negative reviews: a simple structure that works
A four-part structure, the three sentences to delete, and when silence is better.
Read the guide →Guide · 6 min readReview gating and incentives: the shortcuts that get businesses penalised
Why filtering and incentives breach policy and law — and what compliant asking looks like.
Read the guide →Guide · 5 min readHow long review removal takes on each platform
Realistic timelines per platform, what controls them, and why nobody can promise you a date.
Read the guide →Guide · 6 min readReview blackmail: what to do when a customer threatens a one-star
The messages to preserve, the sentence not to send, and the grounds platforms actually recognise.
Read the guide →Guide · 6 min readManaging reviews across 40 locations without losing the thread
Listing inventories, per-branch alerting and the reporting head office actually needs.
Read the guide →Guide · 5 min readWhen a platform rejects your report: how to appeal
Why first decisions are often automated, how to build an appeal and what to do next.
Read the guide →Reference tools
Policy knowledge base
Comprehensive matrix of Terms of Service and platform enforcement standards. Open →
Glossary
Plain definitions of the terms used in review removal and platform policies. Open →
Resolution case studies
Anonymized breakdowns of evidentiary cases, strategic pathways, and documented determinations. Open →
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