How it works

From your link to a decision, in four steps

The process is the same on every platform. You stay in control at every step, and nothing is filed or charged without your written approval.

01

Send your link

Send the public link to your profile and tell us which reviews concern you. A public link is all we need. We never ask for passwords, verification codes or admin access.

02

Free written assessment

Within 24–48 hours you receive a report. Each review is marked removable, borderline or not removable, with the platform rule it relates to and the evidence a request would need.

03

Your decision and quote

You choose which cases to pursue. You receive a quote for exactly those cases. We start only after you approve the scope and the price in writing.

04

Filing and follow-up

We file each request through the platform’s official process, follow up, appeal where there are grounds, and keep you updated until the platform decides.

What we need from you

The evidence that makes a case

Platforms cannot see inside your business. Your own records are often what turns a complaint into a valid report. Depending on the case, we may ask for:

  • ✓Booking, sales, POS or CRM records showing there was no matching customer
  • ✓Employment dates, where a former employee is involved and you are allowed to share them
  • ✓Messages or emails in which someone threatened a review or asked for something in return
  • ✓Anything else that shows who the reviewer is or why the review was written

We ask you to remove customer details that the case does not need before you send documents. See our privacy policy.

Timing

How long it takes

  • ✓Assessment: 24–48 hours after we receive your link.
  • ✓Filing: shortly after you approve the scope.
  • ✓Platform decision: clear policy violations on Google are often decided within a week. Trustpilot gives the reviewer a set period to respond. Tripadvisor and Glassdoor usually take longer. Some cases need an appeal.
When removal is not the answer: if the reviews describe real experiences, removal requests will not succeed and we will not file them. We will suggest replies and a plan for more genuine reviews instead.

Find out which reviews can be removed

Send your profile link and get a free written assessment within 24–48 hours.

Get a free assessmentPricing

or call +1 773 541 4793 · +1 315 898 1150