Service 02

Reputation monitoring

Most reputation damage is discovered late, by accident, by someone in the business googling their own name. Monitoring replaces that with a same-day alert.

What the service includes

  • ✓Daily checks across every profile that carries your business name
  • ✓Same-day alerts on new one and two-star reviews, by email or your preferred channel
  • ✓Flagging of suspicious patterns: review bursts, repeat accounts, copy-paste text across listings
  • ✓Tracking of rating movement, review velocity and response rate over time
  • ✓A monthly report with recurring complaint themes — the operational signal hiding inside review text
  • ✓Immediate eligibility screening when something arrives that looks like a policy breach

Start with the free assessment

Every engagement begins with a free written assessment. You see the eligible cases, the weak ones and the ones we advise against — before money is discussed.

Get a free assessment
Process

How we run it

01

Profile map

We inventory every public profile that exists for your business, including duplicates and unclaimed listings.

02

Baseline

We record your current ratings, review counts and response rates as the reference point.

03

Watch

Daily automated checks plus human review of anything flagged as unusual.

04

Report

Monthly summary with trends, themes and a recommended action list.

Deliverables

What you actually receive

Alerts

Notification within the day a new negative or suspicious review appears, with an initial eligibility read.

Monthly report

Rating and volume trends per platform, response coverage, and the themes customers keep repeating.

Watchlist

A standing list of accounts and patterns worth monitoring, for businesses facing organised attacks.

FAQ

Questions about this service

Which platforms do you monitor?+
Every platform where your business has a public profile. Google, Trustpilot, Yelp, Tripadvisor, Glassdoor and Facebook are the usual core, plus sector-specific sites such as G2, Capterra or Booking.com.
How fast are alerts?+
Same day for the platforms that expose new reviews promptly. Some platforms publish with a delay of their own, which we cannot shorten.
Is monitoring useful without removal work?+
Often yes. A fast, well-written response to a fresh complaint prevents more damage than a removal request filed three months later.
Do you need access to my accounts?+
No. Monitoring works from public data. If you want us to publish responses directly, that requires you to grant a manager role on your own profile — your choice, and revocable at any time.

Find out which reviews can be removed

Send your profile link and get a free written assessment within 24–48 hours.

Get a free assessmentPricing

or call +1 773 541 4793 · +1 315 898 1150