Frequently asked questions

You send the public links to your profiles and tell us which reviews concern you. We map the reviews, grade each against the platform's current policy and return a written assessment within 24–48 hours. There is no charge and no obligation to continue.

No. The assessment and the reporting work use public information only. Access only becomes relevant if you later ask us to publish review responses for you, and even then it is a manager role on your own profile, revocable whenever you choose.

Google, Trustpilot, Yelp, Tripadvisor and Glassdoor as the core, plus Facebook, Amazon seller feedback, G2, Capterra, Booking.com, Sitejabber and others on request.

No. Only reviews that breach a published platform policy are eligible. A genuine account of a real experience does not qualify anywhere, and anyone who tells you otherwise is selling something they cannot deliver.

No. The platform decides. We guarantee that we will only file cases with real policy grounds, that we will tell you when a case is weak, and that we will not charge for cases we assess as ineligible.

The assessment takes 24–48 hours. After that the platform's own queue governs. Some Google reports resolve within days; Tripadvisor and Glassdoor moderation is slower. We report status rather than promise dates.

Normally not. The reviewer can appeal the platform’s decision, and the same person can post a new review, which is one reason monitoring matters after a clean-up.

The average recalculates once reviews are removed. How visible that is depends on your review count — a profile with 30 reviews shifts noticeably, one with 3,000 barely moves.

The assessment is free. Removal cases are quoted individually after the assessment and only for cases with genuine grounds. Ongoing monitoring and response programmes are monthly, scoped to platforms and locations. See pricing.

Yes, on a white-label basis where the agency owns the client relationship and we handle the casework and documentation.

Yes. Confidentiality is standard in our engagements and we are happy to sign yours.

Only with the platform, where filing requires it. Client names and case details are not published or used as marketing without written permission.

Not when reports go through official channels with genuine grounds. It can happen when providers mass-flag reviews from fake accounts, which is one reason we do not.

No. Fake reviews breach platform policy and consumer protection law in most markets, and platforms detect patterns better every year. The downside risk lands on your business, not on the supplier who sold them.

No. Incentivised reviews breach Google's and Trustpilot's policies and can breach advertising law. Compliant invitation programmes ask everyone, without incentives.

Content that crosses into defamation, threats or disclosure of private data may support a legal notice through your own lawyer. We prepare the supporting documentation, but we are not a law firm and do not give legal advice.